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How leci133 Handles Your Account Rights

Our legal terms set out what you can expect from us and what we expect from you — covering account access, wallet use, and the conditions that apply where local law permits.

Account TermsDANA, OVO, GoPay PolicyJurisdiction ConditionsData HandlingContact Rights
leci133 How leci133 Handles Your Account Rights
LEGAL CONTACT

Reach Us About Policy or Account Questions

If something in our terms is unclear, or you want to raise a concern about how your account or wallet data has been handled, you have three direct paths to our team. We aim to respond to legal and policy queries within the same business day where possible — complex matters involving third-party payment verification may take longer.

Team online

Live Chat

Open the chat window from your account dashboard. Available during platform operating hours. For policy queries, select 'Account & Legal' from the category menu.

Email Support

Send your query, account ID and a brief description to our support address. Legal and data requests receive a written response you can keep for your records.

Help Centre

Our help centre has a dedicated legal and account-rights section. Browse by topic — wallet disputes, account closure, data requests — without waiting for a reply.

ACCOUNT PROTECTION

How We Protect Your Data and Account

Knowing how your data is stored and who can access it matters. Here is how we handle the four areas that affect your account most directly — from the moment you register to the moment you request a data change.

Data Retention

We keep transaction records and account data for as long as required under applicable regulations. You can request a summary of what we hold via the account settings data-request form.

Cookies and Session Data

We use session cookies to keep your account active across your mobile browser and desktop without forcing repeated logins. You can manage cookie preferences from the settings menu at any time.

Account Security

Each login generates an OTP sent to your registered number. Wallet withdrawals — via DANA, OVO or GoPay — require a secondary verification step before the transfer is released to your e-wallet.

Requesting Changes

To update your registered wallet, name or contact details, submit a change request through account settings. Our team verifies your identity before any change takes effect on your account.

Common Questions About leci133 Terms

These are the questions we get most often about account rights, data, and how our policies apply in Indonesia. If yours isn't here, reach us via live chat or email.

Our terms apply where local law permits access. Availability in your region depends on your local regulations. You are responsible for confirming that your use of the platform is lawful where you are.

Yes. Submit a data request through the account settings page. We'll compile your account history, transaction records and personal data into a summary and send it to your registered contact within a reasonable period.

Raise the dispute in account settings under 'Transaction Issues'. Our team reviews the record on our end first. If the issue sits with the payment rail, we coordinate directly with DANA, OVO or GoPay on your behalf.

We post a notice in your account dashboard before material changes take effect. Continuing to use your account after the notice period means you accept the updated terms. We do not send unsolicited emails for minor wording changes.

Account closure requests go through the settings menu. Any pending GoPay or DANA withdrawal must clear first. Once processed, your account data is retained only for the period required under applicable regulations.

Use our email support channel for formal policy matters — you'll receive a written reply you can retain. For urgent account issues, live chat is faster. Both options are accessible from your account dashboard.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.